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  • Honored to Serve America's First Responders

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FAQs

Q: How do your quantity discounts work for people who need multiple rugged laptops for their projects?

A: Our quantity discounts start at two Toughbooks. Learn more about how discounts are applied when you reach out to our sales team today.

Q: Do you accept purchase orders?

A: Yes. Simply configure the product you'd like to purchase, add it to your Cart, and select Purchase Order at Checkout as your payment method. You can either fax your order to 714-786-6023 or email it to PO@OCRuggedLaptops.com. A customer service representative will contact you to confirm delivery and provide you with an order number as soon as your purchase order is received.

Q: Do you work with the government?

A: Yes. We are very dedicated to our government clients — offering the best service/support, great prices, and the utmost attention to detail. We work closely with all government branches and agencies. We respond to bid solicitations, RFQs, RFPs, and RFIs.

If you'd like OC Rugged Laptops to respond to your solicitation, please contact our sales team or email Gov@OCRuggedLaptops.com with your solicitation information.

Q: What are my options if your online prices are beyond my budget?

A: Contact us about your project requirements. We will work with your budget and do everything possible to get the right Toughbook for your needs without all the sales pitchy run-around.

Q: Do you have payment options?

A: Yes. At Checkout you can select from 2 providers that offer payment plans. Klarna Payments offers low to 0% interest on monthly payments. PayPal Credit offers extended terms directly through their secure platform.

Q: Can you match quotes from competitors?

A: Yes. Please email your quote to Sales@OCRuggedLaptops.com, and a sales representative will respond with a better price or better configuration for the same price. Our unmatched service and support are included with every warranty. OC Rugged Laptops is proud to offer a no-haggle buying experience, and we do our best to get you the options and upgrades you require, within your budget.

Q: What kind of tech support do you provide?

A: We offer support from 8am to 10pm PST via phone and/or Live Chat. Every warranty includes this level of service, and every Toughbook receives a lifetime of tech-support. Public Safety clients are eligible for customized support services such as replacement Toughbooks, advanced parts support, and extended warranty coverage.

Q: What are the different methods of ordering from OC Rugged Laptops?

A: We offer many different ordering options including:

  1. Build and configure your machine on our website
  2. Contact our sales department by phone at 1-866-511-6113
  3. Email your order request to Sales@OCRuggedLaptops.com
  4. Live Chat our team with questions about options and upgrades, and we’ll help you through the Checkout process.

We always respond within the same business day with a confirmation of your order request.

OC Rugged Laptops is dedicated to ensuring your operations are always running smoothly. If you have any questions about quotes, order status, warranties, shipping, or returns, feel free to reach out to our team today.


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