OC Rugged Laptops is proud to offer the best warranty in the market when it comes to the Refurbished Toughbooks that we provide and also Refurbish. We don't request to have your Toughbook sent in for evaluation, we simply ship you a replacement Toughbook minus the Hard Drive to be in your hands within 72 hours. Insert the original Hard Drive into the Replacement Toughbook and you're back up and running in sometimes as quick as 18 hours (never more than 72hr.)
Others ask that you ship your Toughbook in on your own dime and then they sit on it for a week just to tell you the problem isn’t covered under warranty. Toughbooks are a crucial part of your work day to help save lives and aid in servicing others, we know you can't be without your tools to perform your daily tasks, this is why you can rely on our Warranty Service to get you back up and running quickly.
Depending on your Warranty Level, we will include a return label in the box to ship back the problemed Toughbook. Please note, if your Toughbook returns back to OC Rugged Laptops and is working fine you will be charged for the return shipping.
If an issue arises while under Warranty you can contact our Support line or Customer Service line 24 hours a day to speak with a rep or to leave a message. When leaving a message please include your contact information including your email address and order number or the name used to place your order.
Rest assured, your Refurbished Toughbook from OC Rugged Laptops is protected. Extend your Warranty to 1, 2 or 3 Years for added protection.