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FAQs

Q: I need multiple rugged laptops for my project; how do your quantity discounts work?

A: Quantity discounts start at 2 items.

Q: Do you accept purchase orders?

A: Yes, simply select the product you'd like to purchase, build the configuration, and create your purchase order, then either fax to 714-786-6023 or email to PO@OCRuggedLaptops.com. A customer service representative will contact as soon as your purchase order is received to confirm its delivery and to provide you with an order number.

Q: Do you work with the government?

A: Yes, we are very dedicated to our government clients. We offer the best service, the best price, and utmost superior attention to our government clients. We work closely with all government branches and agencies. We respond to bid solicitations, RFQs, RFPs, and RFIs. If you'd like OC Rugged Laptops to respond to your solicitation, please contact our sales team or email Gov@OCRuggedLaptops.com with your solicitation information.

Q: I have a budget and your prices online are right outside my budget. What can I do?

A: Most prices advertised online are regulated by our manufacturers’ Minimum Advertised Pricing (MAP). Contact our sales department to speak with a product specialist and we will work within your budget and do everything possible to stay on budget.

Q: It's not in my budget to purchase right now; do you have leasing options?

A: Yes, we insure that your company is going to receive the best IT solutions combined with the best pricing. Our financial partners and investors consistently provide the lease or finance packages that your company needs, with us doing the work, not you. Please email LeasingSales@OCRuggedLaptops.com for more information.

Q: I have quote from a competitor; will you match it?

A: Yes, email your quote to Sales@OCRuggedLaptops.com and a sales representative will respond with a better price, no questions asked. OC Rugged Laptops is proud to offer a no-haggle buying experience so you don't have to worry about the price.

Q: I'm looking for an item but I don't see it on your site. Can I still take advantage of your no-haggle buying experience with other products?

A: Yes, call toll free: 1-866-511-6113 or email our sales department at Sales@OCRuggedLaptops.com to speak with a product specialist. OC Rugged Laptops is a total solution provider.

Q: I have a custom solution. Do you offer custom MIL-STD connectors, night vision, and high powered graphic acceleration cards?

A: Yes, simply call us toll free (1-866-511-6113) and/or email your request to ProCustom@OCRuggedLaptops.com. We can put you in contact with engineers and specialists to walk you through the process.

Q: If I'm having technical difficulties with my machine; what kind of tech support can I expect?

A: Each manufacturer we provide has world class technicians - tested, trained, and certified. Some manufacturers offer 24/7 technical support. You can find more information under the “contact us” tab – tech support on www.OCRuggedLaptops.com.

Q: What are the different methods of ordering from OC Rugged Laptops?

A: We offer many different ordering methods,

1.) You can build and configure your machine on our secure website, www.OCRuggedLaptops.com.

Or

2.) You can contact our sales department toll free: 1-866-511-6113 and we can walk you through the order process to be sure you got everything needed for your project.

Or

3). You can email your order to Sales@OCRuggedLaptops.com. A response is always returned the same business day with confirmation.

Or

4.) You can fax your order to 714-786-6023 Attn: Sales Team. Our sales team will contact you with confirmation of your order.


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