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Toll Free: (866) 511-6113
Fax: (714) 786-6023
E-mail: Contact Form
Office Hours:
5:00am- 5:00pm
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Every day low prices on:
Rugged Laptops
Panasonic Toughbooks
Durabooks
Rugged Tablets
Rugged Handheld PDAs
Rugged UMPCs
24/7 - www.OCRuggedLaptops.com
Frequently Asked Questions
Don't feel comfortable placing your order through our secure website? No problem! OC Rugged Laptops will call you… Use our contact form and/or Email our Customer Service Department with your information. A friendly Customer Service Representative will call you and help you with any questions you may have.
Frequently Asked Questions:
Q: I have a quantity for my project, how do your quantity discounts work?
A: Quantity discounts start at 2 items.
Q: Do you accept Purchase Orders?
A: Yes, simply select the product you'd like to purchase, build the configuration and create your Purchase Order, fax to 714-786-6023 or email to PO@OCRuggedLaptops.com. A Customer Service Representative will contact as soon as your Purchase Order is received, to confirm the delivery of your Purchase Order and to provide you with an Order Number.
Q: Do you work with the Government?
A: Yes, we are very dedicated to our Government clients. We offer the best service, the best price, and utmost superior attention to our Government clients. We work closely with all Government Branches and Agencies. We respond to Bid Solicitations, RFQs, RFPs and RFIs. If you'd like OC Rugged Laptops to respond to your Solicitation, please contact our Sales Team or Email Gov@OCRuggedLaptops.com with your Solicitation information.
Q: I have a budget, your prices online are right outside my budget. What can I do?
A: Most prices advertised online are regulated by our manufacturers Minimum Advertise Pricing (MAP). Contact our Sales Department to speak with a Product Specialist, we will work within your budget and be sure do everything possible to stay on budget.
Q: It's not in my budget to purchase right now, do you have leasing options?
A: Yes, we insure that your company is going to receive the best IT Solutions combined with the best pricing. Our financial partners and investors consistently provide the lease or finance packages that your company needs- with us doing the work, not you. Please Email LeasingSales@OCRuggedLaptops.com for more information.
Q: I have quote from a competitor, will you match it?
A: Yes, email your quote to Sales@OCRuggedLaptops.com, a Sales Representative will respond with a better price - No questions asked. OC Rugged Laptops is proud to offer a NO HAGGLE buying experience so you don't have to worry about the price.
Q: I'm looking for an item but I don't see it on your site, can I still take advantage of your NO HAGGLE buying experience with other products?
A: Yes, call Toll Free: 1-866-511-6113 or Email our Sales Department at Sales@OCRuggedLaptops.com to speak with a Product Specialist. OC Rugged Laptops is a Total Solution Provider.
Q: I have a custom solution, do you offer custom MIL-STD connectors, Night Vision and High Powered Graphic Acceleration cards?
A: Yes, simply call us Toll Free: 1-866-511-6113 and/or email your request to ProCustom@OCRuggedLaptops.com. We can put you in contact with Engineers and Specialist to walk you through the process.
Q: If I'm having technical difficulties with my machine, what kind of Tech Support can I expect?
A: Each manufacturer we provide have world class technicians - tested, trained and certified. Some manufacturers offer 24/7 Technical Support. You can find more information under the Contact Us tab – Tech Support on www.OCRuggedLaptops.com.
Q: What are the different methods of ordering from OC Rugged Laptops?
A: We offer many different ordering methods,
1.) You can build and configure your machine on our secure website, www.OCRuggedLaptops.com.
Or
2.) You can contact our Sales Department Toll Free: 1-866-511-6113 and we can walk you through the order process to be sure you got everything needed for your project.
Or
3). You can email your order to Sales@OCRuggedLaptops.com, a response is always returned same business day with confirmation.
Or
4.) You can fax your order to 714-786-6023 Attn: Sales Team. Our Sales Team will contact you with confirmation of your order.
